Terms & Conditions

Shipping Information:

 

 

* We offer Free ground shipping on most orders that are over $100...Free shipping does not include products and items on Clearance, Limited Specials, Oversized and Items Heavier than 5 lbs. and/or shipments to AK, GU, HI, PR & VI. You can review the actual shipping charges prior to completion of the checkout process.

 

* Important Shipping & Handling Information:

• Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and military APO/FPO orders will incur extra shipping charges:


Alaska & Hawaii: $29.99
Guam, Puerto Rico & Virgin Islands: $39.99

• Orders received after 12 PM PST will ship the next business day (excludes weekends and holidays).
• Items Ordered Will Be Shipped within 3-7 days upon availability and orders maybe cancelled and charges refunded fully if not in stock and unavailable within a reasonable time.
• Next day delivery orders must be confirmed by 12 PM PST Monday through Friday and orders confirmed on Friday after 12 PM PST will ship Monday and arrive Tuesday.
• Orders placed a day before holidays may not ship the same day and will not be shipped during the holidays.
• No express delivery to military APO/FPO addresses.
• We do not ship to PO Box.
• Clearance items under $99 are charged $3.00 per item plus $6.99 per order for ground delivery.
• Clearance items over $99 are charged $9.99 per item for ground delivery.
• Not all items can be shipped Express Delivery (Next day, two day or Saturday delivery).

 

 


Return Policy

Allied Services Group, LLC. "NaturesTrue.com" Return Policy

If for any reason you are not completely satisfied with a product, you may simply return it within 15 days from the receipt of the order, to NaturesTrue.com for a no hassle exchange or return. Please note that all items require Return Merchandise Authorization (RMA), and some are non-returnable.

 


A restocking fee of 35% will be charged on all returns unless the item is defective or where prohibited by law. A restocking fee of up to 35% may be charged on some items and items that do not meet the Return Requirements listed below. Additional conditions and requirements may apply – please read our full return and exchange policy.

 


Do Not Refuse orders upon Receipt!

Please click on "Contact us" and let us know the details for return request.
and we will provide you with a return authorization number.
Returned products must be complete in the original packaging and resalable.
No returns will be accepted after 15 days from the date of receipt.
No returns on special order items NO Exceptions.
No Returns if box or contents missing or damaged.
All Returns are subject to a 35% restocking fee for all non-defective returns.
Shipping charges are not refundable.
Software and Electronic charts are not returnable.
Warranty issues normally handled directly with the respective manufacturer.

 


RETURN REQUIREMENTS:

•Returned products must be in brand new, mint condition UNOPENNED in original packaging and resalable.
•Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
•Software must be unopened and in the original sealed packaging.
•Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
•All Digital Equipment, Video Equipment and Wireless Telephone products must be returned within 10-days of receipt of purchase.
•Please note that the warranty card must not be filled out.
•SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
•Please note we do not accept returns on International purchases at this time.

 


If the item being returned does not meet the above conditions, has been opened or shows signs of wear the return may be refused and returned to you or you may be charged a 40% restocking fee at our discretion.

 


Returns must be received by NaturesTrue.com within 14 calendar days after notifying NaturesTrue.com of intent to return. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item. You will be refunded in the same method in which you paid for the merchandise originally. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.